Terms of Sale and Service

1. Requesting Work

By asking us to perform work, accepting a quote, or allowing us to begin work, the customer accepts these terms.

A person requesting work for a property, business, body corporate or other organisation confirms that they have authority to do so.

2. Work and Pricing

Unless we provide an accepted written quote, work is charged according to:

• the time spent performing the work at our current hourly rate; and
• the materials we supply.

2. Work and Pricing - continued

GST will be added where applicable. Our current hourly rate may be requested before work begins.

Where we provide a written quote, that quote will contain the specific scope, pricing and any additional terms applying to the quoted work. If there is an inconsistency, the accepted quote takes priority over these general terms.

Additional work outside an accepted quote may be charged separately where authorised by the customer.

3. Access and Site Conditions

The customer must provide reasonable and safe access to the work location.

We are not responsible for pre-existing defects, concealed conditions or problems outside the agreed scope of work.

We may stop or postpone work where continuing would be unsafe or unlawful.

4. Invoices and Payment

We will issue an invoice after the work is completed or at another appropriate stage.

Payment is due within 3 calendar days after the invoice is delivered.

An invoice is treated as delivered when it is emailed to the nominated email address or made available through our client and job management platform.

5. Materials

Materials supplied by us remain subject to availability. We may use a reasonably equivalent product where the originally intended product is unavailable, unless otherwise agreed.

6. Materials Warranty

We provide a one-year voluntary warranty on materials supplied by us, beginning on the date the material is installed.

To make a claim, contact us within the warranty period using the details below and provide the relevant invoice or job details, a description of the problem and reasonable access for us to inspect the material.

For a valid warranty claim, we will cover the reasonable cost of inspection, labour, removal, replacement materials and reinstallation.

This voluntary warranty does not cover damage caused by misuse, accidents, unauthorised alterations, external events or work performed by another person.

After the one-year warranty period, we may assist with a claim under an applicable manufacturer warranty. Unless required by law, labour and other service costs are not covered after the one-year period.

Warranty provider: Powertrade Industries Pty Ltd

Address: PO BOX 204, NEWCASTLE NSW 2300

Email: admin@powertradeind.au

Phone: +61 435 950 538

The benefits provided under this warranty are in addition to other rights and remedies available to the customer under law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7. NSW Residential Work Requirements

These general terms do not replace any written contract, disclosure document or insurance required under NSW law.

Where a separate contract is legally required or has been entered into, that contract takes priority to the extent of any inconsistency.

8. Governing Law

These terms are governed by the laws of New South Wales, Australia.

9. Contact Details

Powertrade Industries Pty Ltd

ABN 94 673 907 250

Licence 460813C

PO BOX 204, NEWCASTLE NSW 2300

admin@powertradeind.au

+61 435 950 538